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A small team that reads every message. Usually within a day.

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Real people read every message. We don't auto-reply.

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We post any incidents and recovery here.

contact@reliabilityworks.co.uk

Common questions

The honest answers.

How private is the vault, really?

Vaults are private by default. There are no public profiles, no public feeds, no way to find a vault you weren't invited to. Only people you explicitly invite can see what you've added, and only the parts you've given them access to.

What happens if I stop paying?

Your vault stays. You won't be able to add new memories on a paid plan, but everything you've already saved stays where it is. You can always export the whole archive from Settings.

Can I export everything?

Yes. From Settings you can request a full export of every vault you own. Photos, videos, notes, voice messages, the lot. All in their original quality.

Who can see what I add?

Only the people you invite, with the role you give them. Locked memories stay locked for everyone, including invitees, until the unlock rule is met. Owners can always preview what they've added.

How do you store photos?

Photos and videos are stored in a private bucket on your behalf. Storage keys never include your name, your child's name, or anything that could identify you. Files are never publicly listable.

Do you train AI on my memories?

No. We never use your photos, videos, notes, or voice recordings to train any AI model. Not ours, not anyone else's. We don't sell, rent, or share your content.

Is there an Android app?

iOS first. Android is on the roadmap, not a commitment. The web app already works on any device for adding memories, accepting invites, and managing your vault.

What does it cost?

There's a free tier to start. Little Vault Premium unlocks unlimited memories per child vault, contributors with full edit rights, HD video, original-quality photos, and time-locked memories that open on a future date. Pick monthly, yearly, or a one-off lifetime payment. Whatever you've saved stays yours either way.

What happens if Little Vault shuts down?

You can request a full export of your vaults at any time from Settings. We commit to giving you at least 90 days' notice and a working export before any shutdown.